FAQ’s

1. What are your opening hours?

Sales Office: 08.30hrs – 17.30hrs (Monday – Friday), 08:30hrs – 13.00hrs (Saturday) 


2. Where is your store located?

Our showroom is located in the Round House Safety Centre, Ardee Street, Collon, Co Louth

A92 DY75


Section 2: My Account


1. I have forgotten my password – can I reset it?

Yes; on the login page, select ‘Lost your Password’ in the ‘My Account” login box.
Then simply enter your email and fill in the Captcha and we will send you a link to reset your password.


2. I have not received an order confirmation – what can I do?

If you have not received an order confirmation, please contact our office on 042 9419900.

 
3. Can I change or cancel an order once it has been submitted online?

As the turn-around time between an order being placed and the items being picked for dispatch is quite rapid, normally we cannot make amendments to online orders.
If you have an urgent query relating to a recently placed order, you may contact a member of our Sales Team.


4. Is online tracking available for my order?

If you wish to enquire as to the whereabouts of your order, feel free to contact our Sales Team who can provide you with an update and tracking information.


5. Can I get an item customised with a company logo?

Yes, we can carry out this service on your behalf. Please be aware that these requests can incur longer lead times. Speak with a member of our Sales team for a detailed quote and lead time.


Section 3: Payment


1. What form of payment do you accept?

We accept Laser, VISA, Mastercard, American Express, Solo Card, Delta, Paypal

2. Can I set up a credit account?

If you wish to avail of a credit account, please contact a member of staff for a credit application form.

3. Is VAT included in your prices?

All of our prices are quoted online inclusive of VAT. Account holders will have access to trade prices which will be quoted exclusive of VAT. The VAT is then added at the checkout stage.